Do you need help? Please email us at [email protected].
We ask that you please help us to help you by being as detailed as possible when submitting a ticket. Don’t just submit “it doesn’t work” it’s not helpful.
The better the information you provide the faster we will be able to resolve your issue. Below are some tips:
- Please make sure you update ip before access. Login to client area and click on “Update ip” at the top.
- Device you have issue with.
- Websites or channels you can’t access.
- Include any error messages that occur on-screen.
- Trickbyte dns you are using. Does switch to another trickbyte dns fix the issue?
- What do you get when you click on “check dns setting” in client area?
- Can you access other US geo-based sites? Try pandora.com or hbogo.com
- If you think a screenshot would help, please include one.
State when the problem started and what changes were made immediately beforehand