Do you need help? Please email us at [email protected].

Submission Guideline

We ask that you please help us to help you by being as detailed as possible when submitting a ticket. Don’t just submit “it doesn’t work” it’s not helpful.

The better the information you provide the faster we will be able to resolve your issue. Below are some tips:

    • Please make sure you update ip before access. Login to client area and click on “Update ip” at the top.
    • Device you have issue with.
    • Websites or channels you can’t access.
    • Include any error messages that occur on-screen.
    • Trickbyte dns you are using. Does switch to another trickbyte dns fix the issue?
    • What do you get when you click on “check dns setting” in client area?
    • Can you access other US geo-based sites? Try or
    • If you think a screenshot would help, please include one.

State when the problem started and what changes were made immediately beforehand